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How to Help Guests Care For Your Property

Many of your guests are homeowners, too. Whether you host business travelers, digital nomads or vacationing families, chances are that many of them understand the seriousness and necessity of keeping a property in good condition. As such, your guests very likely want to keep your property well cared for during the duration of their stay. You can encourage this behavior and help guests care for your property quite easily.

Have a Property Manager in Place

Not every situation can be planned for. When your guests have a situation for which they are not prepared, you can help avoid damage to your rental by having a Scottsdale, AZ property manager in place. This gives your guests 24-hour access to help when you may not be available or reachable. This is the single most important thing you can do to help guests care for your property.

Provide Trash Guidelines

To maintain a hygienic rental, let your guests know how to dispose of trash. This is an often-overlooked detail that can result in trash piling up in the wrong place. Let guests know in the welcome documentation where to access trash bins outside the rental, what the community pickup days are, and consider supplying a starter kit of trash bags that fit your waste receptacles.

Provide Housekeeping Essentials

Simply providing daily housekeeping essentials will help guests to keep your property tidy. Make sure you provide:

  • Mop and bucket
  • Broom and dustpan
  • Toilet plunger and toilet basin scrubber
  • Can of insect repellant
  • Window/mirror cleaning solution
  • Counter disinfectant
  • Paper towels
  • Kitchen cloth towels/tea towels
  • Microwave splatter cover
  • Starter dish soap

Provide Convenience Items That Will Minimize Problems

You can also provide some items that guests will see as a convenience, but which will also help minimize the chances of problems. These include:

  • Large key fob for keys to the unit (to prevent misplacing keys)
  • Second set of keys to open doors within the unit (for guests who lock themselves out of bedrooms or bathrooms)
  • Instructions to turn off gas/electricity/water to the unit
  • Placemats for the kitchen table
  • Coasters for drinks
  • Trash cans in every room, including the living/seating area

These small little details can help in a big way when you’re trying to support guests in their efforts to care for your property. When you’re ready to hire an Airbnb property manager in Scottsdale, AZ, please contact us for details.

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How to Plan for Airbnb Emergency Repair Scenarios

Even with a well-maintained Airbnb property in Scottsdale, sometimes, unexpected repair situations can arise. Whether it is an overflowing toilet, a busted water line, or a faulty AC unit, it is ever-important to get prepared for these events just in case. Few things are worse than navigating the unknown when you have a guest to impress staying in your rental. Here are a few tips to make sure you are prepared for an emergency repair situation in your Airbnb.

Make sure guests know who to call if something goes awry

Make an emergency contact list and place it somewhere visible at the Airbnb property. Post your contact information clearly on the booking website and in your messages. Always ensure guests can clearly find contact information that will get them immediate attention in an emergency.

Know who you can count on when your property needs immediate attention

Few things are worse than having a busted pipe, a heating outage, or other emergencies and not being able to get a professional to help right away. Make your own list of pros you can contact in the area that will be available at a moment’s notice. This will ensure you won’t have to waste time searching for someone to help if a guest calls you with a problem.

Have plans in place to keep guests accommodated during repairs

Emergency repairs during a stay can ruin a guest’s experience. However, there are ways you can mitigate a negative review in spite of the situation. Have plans in place to make the guest as comfortable as possible for different scenarios. For example, if the water has to be turned off, it would be helpful to have bottled water in the fridge or a few gallons of water tucked into a closet. Or, if the primary AC unit goes down, it can be helpful if you have a portable AC or a few extra fans in the unit that guests can use to stay cool.

Need help with Airbnb management?

At Sojourn Properties LLC, we make Airbnb management in Scottsdale easy. If you need help with your short-term property rentals in the Scottsdale or Phoenix area, reach out to the team to discuss your needs.

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Dispelling 3 Common Myths About Hosting on Airbnb

The Airbnb platform offers a lucrative way for residential property owners to earn extra income. Yet, thousands of property owners don’t leverage this opportunity. One of the reasons is the proliferation of untrue myths about hosting on Airbnb. Three of the most common myths include:

Myth#1: Hosting an Airbnb Brings on a Ton of Headaches

This is a myth often perpetuated by people who have no experience being landlords. They are simply amplifying what they’ve heard from yet more people who have no experience being landlords. The claim has no basis in reality.

While hosting an Airbnb is not exactly like being a landlord, it is similar in that you are inviting others to rent from you. However, the smartest—and most successful—landlords and Airbnb hosts don’t try to wear all the hats. They hire a property management company to manage and maintain their Scottsdale, AZ, and surrounding areas property so that the income derived from it is completely passive, with no aspirin required.

#2: Hosting an Airbnb Means You Can’t Leave Town

This is another myth concocted by people who have not actually hosted an Airbnb. The false premise behind this myth is that owners have to stay in town to clean up in between lettings, manage tenants’ questions and more.

No one is going to tell you that you have to remain in proximity of your Airbnb property. Only certain rare cities have laws about hosting local Airbnbs, and Scottsdale and Phoenix are certainly not among them.

If you want to host an Airbnb in and around Phoenix, you are free to do so, even if you want to take a vacation of your own now, then or all the time! The smart way to do this is to use an Airbnb property management company in Scottsdale, AZ who does all your work for you. So go ahead, pack your bags and enjoy your trip!

Myth #3: Airbnb Guests Will Trash the Place

This myth suggests that property owners will have their furniture destroyed and the lawn ripped to shreds by vacationers. Hmmm. Is that true?

No, of course not! When was the last time your family trashed a hotel when you vacationed? In addition, we screen guests to ensure you and your property are protected.

As you can see, the negative myths about being an Airbnb host simply are not true. If you have a property available to be rented in Scottsdale, AZ, make everything easy on yourself by hiring an Airbnb property management company like Sojourn Property Management in Scottsdale, AZ. Contact us today!

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How to Highlight the Amenities of Scottsdale to Improve Your Airbnb Revenue

Museums, restaurants, and endless miles of desert: this is really just the beginning of what Scottsdale has to offer. Beautiful and brimming with life, there are so many reasons to spend the weekend here. If you have an Airbnb property in Scottsdale, AZ, here are a few tips on how to highlight the best of your city.

Don’t Be Shy

Your listing should include some of your favorite things to do around Scottsdale. This doesn’t mean overwhelming people with countless options, only selecting your top activities and giving people a little information about them. This is a fairly simple tactic to give people a reason to choose your property over your competitors, but not everyone takes advantage of it. We also recommend connecting your home with the details of Scottsdale. For instance, if you can see an annual event taking place from your balcony, let people know if they’re planning to stay during that time.

Update Your Listing

While undoubtedly extra work, consider keeping people up-to-date on what’s happening in Scottsdale on your Airbnb listing. While there’s certainly a wealth of information to be found online, not everyone will know about the local events, and filling them in may endear them to your place. So if a friend of yours is going to be playing at a local club or there’s a special tour taking place in the Sonoran Desert, it won’t hurt to market a little on your page and then take it down as soon as it’s over.

Add the Scottsdale Flourish

While it might be tempting to outfit your rooms with photos and souvenirs from around the world, consider stripping down your theme to really give people a sense of what it’s like to live in Scottsdale. Stunning sunset photos, local handicrafts, historical memorabilia (e.g., a framed advertisement for a major event) can provide a degree of detail that will stand out in your listing photos.

Find a Property Manager

A property manager in Scottsdale, AZ can help you improve your listing so it catches people’s attention. The team at Sojourn Properties LLC knows how to use regional differences to give your property a boost, which is good for you and good for tourism as a whole.

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What Does a Property Inspection Cover?

When you are thinking of buying an investment property to rent out as an Airbnb in Scottsdale, AZ or another kind of rental property, you’ll want to have a property inspection done. A property inspection isn’t always mandatory according to your lender, but they are recommended. The following are some things that the property inspector will look at.

Windows

The property inspector will carefully assess the condition of the windows, looking for signs of insulation failure. They won’t necessarily inspect every single window in the property, but enough to determine the general condition of the windows.

Fireplace

Fireplaces are also thoroughly examined. Property inspectors check for indicators of wear that suggest a fireplace hasn’t been cleaned or maintained on a regular basis. They also inspect for potential fire threats, such as creosote accumulation on the walls of the chimney.

HVAC

The complete HVAC system, including the heating, cooling and plumbings systems, is examined by property inspectors. They’re specifically searching for signs of corrosion, leaks, mold development, and ventilation issues. In addition to the major components, they will thoroughly examine the tubing and wiring connections.

Electrical Problems

The electrical connections in the property will be examined by the property inspector. Any evident electrical issues, as well as situations that violate local and state construction codes, such as the absence of GFI outlets in rooms with running water, such as the laundry room, kitchen and bathrooms, will be documented. Every outlet, circuit breaker, fixture, and switch will be inspected.

Hand Rails and Banisters

The stability and proper installation of safety and guard rails and stairway banisters will be checked. This will include problems like shaky banisters that are not tightly connected to the walls, or areas where one or more balusters are missing. The property inspection report will also mention areas that should have safety railings but which are lacking. Railings along balconies, deck and pool areas are examples of locations that will be assessed.

A property inspection will help to ensure that your potential new rental property is actually a good investment. Once you are ready to start accepting tenants, get property management services in Scottsdale, AZ so your passive income stream can begin! Contact us for more information to get started.

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3 Reasons Social Media Advertising Is Important for Short-Term Rentals

When it comes to marketing any business, social media is an invaluable tool that you have right at your fingertips for free. When an owner with several properties needs help from a short-term property management company in AZ, they often need help with advertising. Social media is a good place to start. Here is a quick look at three reasons social media advertising is important in the short-term rental business.

Make your property feel more accessible

Placing visual imagery of your short-term rentals on social media makes the property feel accessible or even approachable. Instead of going through a big-name website to get insight into your rentals, a prospective guest gets a first-hand look at the property on a platform that feels familiar. The social media user can navigate through things like property details and pictures that you include in posts as they browse their feed.

Get your property before target guests

If there are certain attributes about your property that you know are most attractive to prospective guests, social media makes it possible to get your advertisements in front of the right people. For example, if the property has an amazing beach view that is perfect for wedding ceremonies, center your post around these property attributes to make it shareworthy. It is bound to gain attention from people who are interested in such a rental.

Build a recognizable reputation as a brand

Social media makes it possible to build your reputation as a host. As a host, don’t neglect the fact that you are a business owner, and in a lot of ways, your reputation becomes your brand image. By regularly posting on social media and interacting with commenters, you can foster that sense of connection with your business brand. This recognition can support long-term success and business sustainability.

Get Help with Social Media Marketing for Short-Term Rentals in AZ

When done properly, social media marketing can be a highly effective and efficient component of your marketing plan, and a short-term property manager in AZ can help. Reach out to us at Sojourn Properties LLC to get a free property evaluation or find out how we can help keep your short-term rentals profitable.

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How to Attract Guests to Your Vacation Rental During Off-Seasons

A top reason owners reach out to a vacation rental management service in AZ with their vacation rentals is that they are struggling to maintain consistent profits. While you may have no problem at all keeping your units filled during heavy travel seasons, sometimes, it can be difficult to attract guests when traveling seasons slow. Our full-service airbnb management company in Scottsdale offers a few ways you may be able to attract guests to your vacation rentals during the off-seasons.

Adjust your pricing model

If you keep your pricing pretty stable regardless of the time of year, this can have a lot to do with how attractive your units are during non-peak travel times. The rental market can be highly competitive when you have a lot of travelers in the area. Therefore, you can afford to ask for higher per-night costs and still have no trouble keeping units filled. When traveling slows, more units become available, so you will have to adjust your pricing models to remain competitive.

Consider your target guest

While you may know your target guest in the summer or during busy travel seasons well, your guests may look totally different during off-seasons. For example, if you have frequent guests that stay in your units in the summer for festivals, those guests are not going to be looking for a place to stay in the winter. Therefore, you may have to adjust your marketing strategy to better target travelers that are coming to town for business, for the holidays, to visit family, etcetera.

Amp up your marketing efforts

During busy travel seasons, you may not have to do a great deal of marketing. People already have travel plans, and they already know they need a place to stay. However, when busy travel seasons pass, you may have to do a little legwork to get your vacation rental noticed. For example, if you normally don’t do a lot of social media advertising, it may be time to amp up those efforts when heavy travel times subside.

Find Help with Vacation Property Management in AZ to Keep Profits Flowing

With the proper strategies in place, your vacation rental property can remain profitable throughout the year. If you struggle with renting your property during off-seasons, it may be time to talk to a property manager in AZ. Reach out to us at Sojourn Properties LLC to find out how we can help.

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Starting An Airbnb Business? 3 Tips To Make It Work 

Are you starting an Airbnb business? There are many ways that you can make your business work. Setting goals, thinking of your customers, and having a plan for maintaining your properties can all help. In this article, we’ll talk about three ways to make your Airbnb business work.

1. Set Goals, Re-Assess Regularly

Every business person must be able to set goals for their business and work toward those goals. How much money would you like your property to make in the first month? The first year? What kind of guests would you like to attract – large groups? Families?

How much would you like to grow your business in the first year? And in the second?

Making these goals is important. It’s also important to re-assess your goals on a regular basis, and revise them as needed. Life doesn’t always go the way you want it to, so it’s important to maintain flexibility.

2. Think of Your Customers

Thinking of your customers and their needs is important. Hopefully, you know which type of customers your property is most likely to attract. Make a profile of your customers and what they’re most likely to want from your property, then find ways to make your property more user-friendly and welcoming for your potential guests.

Is your Airbnb a spring-break getaway destination? You’re going to need lots of beds, outdoor and indoor dining areas and plenty of bathrooms for all the guests who may be staying in your property at once.

No matter what kind of guests your Airbnb will attract, you should expect that they’ll want your property to be managed by a capable Airbnb property management in Scottsdale AZ.

3. Have a Plan for Maintaining Your Properties

Maintaining an Airbnb property can be tough, especially if you’re not living in the area. That’s why it’s important to work with a property management company in Scottsdale AZ.

When you’re looking for a property management company that will meet your needs, check their references and policies for maintaining properties. Price isn’t everything! The management company you choose should have a good reputation and great customer service. For more information about maintaining your Airbnb, call today.

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Attract More Guests With An Airbnb Listing That Stands Out 

Attracting good Airbnb guests is very important! The more guests you get, and the better quality guests that you attract, the more successful your Airbnb business will be. Fortunately, there are many things you can do to make your property more attractive to guests. It helps to work with a property management company in Scottsdale AZ – and it’s helpful to follow the advice below.

Take Professional Pictures

Most guests shop with their eyes as much as they shop by reading the descriptions of properties. Getting professional pictures taken of your Airbnb home is important for attracting guests.

Professional real estate photographers know how to take pictures of rooms so they appear light-filled and spacious. You’d be amazed how much difference it can make to get your real estate pictures professionally taken.

Create a Complete Listing

Give as much description as you can of your property so that potential guests will know what they’re getting when they rent your property. Are there interesting attractions in the area around your property? Is your property conveniently located? What are the greatest benefits of visiting your property? Provide all of this information in the description. Other information to give your potential guests include:

  • How many people could potentially sleep there?
  • How many parking spaces are available?
  • What are the rules of the property?
  • What do you provide on-site for visitors? What must guests provide of their own?
  • What makes your property unique?

Offer Small Touches

One way to attract guests is to offer a “welcome gift” to your guests – and let them know that they’ll be offered the gift when they check-in. You can also offer your guests a guide of local attractions, so they’ll have an easier time navigating the area. Most important of all is to let guests know they’ll have access to this when they check in to the property.

Know Your Guests

Know who your guests are and what their priorities are, so you can cater to their needs, and craft your listing to speak to their needs. Don’t forget to mention that you get property management services in Scottsdale to let guests know that your property is well-maintained! All guests need to know the property where they check-in will be clean and well-maintained.

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What Extras Should Airbnb Hosts Provide and Which Ones Are Nice But Optional?

Do you own an Airbnb rental in Scottsdale, AZ, or anywhere else for that matter? If so, you’ve probably been wondering which extras you need to provide and which ones you don’t. Or are you even obligated to provide any extras at all? Besides, do extras really make that much difference to your guests?

The answer is yes and no.

Let’s go into that a bit further.

Do I Have to Provide Extras with My Airbnb Rental?

No, you don’t have to provide extras with your Airbnb rental. Your guests probably aren’t going to rate you on your extras. However, they will decide whether to come back and whether to leave you a good review based on how well your rental met their needs.

Do Rental Extras Really Make a Difference?

Yes, they do, but you don’t need to go overboard. What makes your rental popular is how comfortable and convenient it is. Therefore, providing coffee pods, snacks, and other little niceties will make your guests’ stay comfortable and convenient because you anticipated their needs. This way, your guests don’t have to lift a finger or go out of their way to cover what most people consider a basic but not necessary need.

So that leads to the next question. Which extras are basic and should be included as part of a guest’s stay and which ones are nice but optional?

Basic Airbnb Amenities That Should Be Included with Every Stay

Here are some of what we consider basic Airbnb amenities that should be included with every stay.

  • Highspeed WiFi – lets face it, this is an absolute MUST in any property to be successful!
  • Coffee pot, coffee, creamer
  • Soap, shampoo, body wash
  • Hairdryer
  • Toilet paper, tissues
  • Sheets, blankets
  • Minimum one pillow per guest
  • Minimum one towel and washcloth per guest

Optional Airbnb Amenities That Are Nice but Not Necessary

Most Airbnb management services in Scottsdale, AZ will tell you that while the following amenities are not necessary, they will make a difference in how comfortable and convenient your rental is for your guests. Therefore, we highly recommend you go ahead and include these extras.

  • Ironing board, iron, and clothes baskets
  • Laundry detergent (even if your rental doesn’t have a washer)
  • A variety of phone chargers
  • Snacks such as popcorn, nuts, pretzels, etc.
  • A guidebook with area activities, restaurants and their menus, directions, and hours, etc.
  • A pool table, ping pong table, or foosball table.

And if you really want to up your game and set yourself up for great reviews and extra bookings, try providing luxury amenities. These could be anything from high-end linens and towels, his and her robes, movie streaming, a welcome basket, or anything else you think your guests might appreciate.

The Bottom Line

Anything you do that goes above and beyond what your competitors are doing is going to make your rental all that much more successful and profitable. The best thing to do is to put yourself in your guests’ shoes and think about what you might need if it were your stay. Just make sure what you’re doing is budget-friendly and not ultimately costing you more than you are making.

What’s Next?

If you don’t have the time to manage your Airbnb rental or are tired of the everyday churn of dealing with guests, their questions, and issues, please Contact Sojourn Properties today. We offer a variety of Airbnb management services in Scottsdale, AZ.

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