Welcome to the Frequently Asked Questions (FAQ) page of Sojourn Properties, your trusted partner in short-term rental management. We understand that you may have questions about our services, processes, and how we can help you maximize the potential of your rental property.
Explore the sections below to find answers to common questions and learn more about how Sojourn Properties can assist you in achieving success with your short-term rental property. If you can’t find the answer you’re looking for, feel free to reach out to our friendly and knowledgeable team for further assistance. We are here to help you every step of the way on your rental management journey.
What services do you offer?
At Sojourn Properties, we are proud to offer a comprehensive range of services to meet the diverse needs of our clients. Here are the services we provide:
- Full-Service Short-Term Rental Management: We specialize in managing and optimizing short-term rentals for property owners. Our experienced team handles everything from property listing creation, guest bookings, and check-ins to cleaning, maintenance, and guest communication throughout their stay.
- Lawn Maintenance: We understand the importance of maintaining a well-kept and appealing outdoor space. Our skilled professionals care for lawn mowing, trimming, edging, fertilization, and weed control, ensuring your property’s landscaping is pristine.
- Pool Maintenance: We offer comprehensive pool maintenance services if your property features a pool. Our trained technicians handle regular cleaning, water balancing, equipment maintenance, and any necessary repairs, ensuring your pool remains clean, safe, and inviting for guests.
- Ongoing Property Maintenance: We provide ongoing maintenance services to address any repairs or issues that may arise. Whether fixing plumbing or electrical problems, replacing faulty appliances, or conducting routine inspections, our dedicated team ensures your property is well-maintained and in optimal condition.
- Guest Vetting: We understand the importance of ensuring your property’s and guests’ safety and security. Our thorough vetting process includes background checks and verification to screen potential guests, minimizing risks and maintaining a high standard of guest quality.
- Guest Communications: We handle all guest communications on your behalf, providing timely and professional responses to inquiries, booking requests, and any concerns or issues that may arise during a guest’s stay. We aim to provide exceptional customer service and ensure a positive guest experience.
- Luxury Concierge Services: We go the extra mile to offer luxury concierge services, catering to our guests’ unique needs and preferences. From arranging transportation and booking local experiences to providing recommendations for dining, entertainment, and leisure activities, we strive to create unforgettable experiences for your guests.
- Property Accounting: Our comprehensive property accounting services help you stay organized and informed about your property’s financial performance. We handle financial transactions, rental income tracking, expense management, and generate detailed reports, giving you complete transparency and peace of mind.
At Sojourn Properties, we take pride in delivering exceptional service and customized solutions for property owners. Whether you’re looking for short-term rental management, property maintenance, guest services, or accounting assistance, we provide professional expertise and peace of mind.
What are your fees?
Our fees are based on a percentage of the monthly revenue generated by your property. The exact rate can vary depending on the specific agreement we have with each property owner. Typically, our fees range from 10% to 25% of the monthly revenue. The specific percentage will be determined through discussion to ensure it aligns with the services provided and meets the property owner’s needs. Contact us today to get started.
How do you screen and select guests for my property?
When it comes to screening and selecting guests for your property, Sojourn Properties employs a comprehensive approach to ensure the safety and security of your property. Our screening process includes:
1. Screener Questions: We have a specific set of screener questions that guests must answer during the booking process. These questions help us gather important information about their purpose of stay, group size, and any specific requirements or preferences they may have. This initial screening helps us identify potential red flags or concerns.
2. Criminal Background Check: We conduct a thorough criminal background check on each guest. This check helps us identify any criminal records that could pose a risk to your property or other guests. It adds an extra layer of security and ensures that guests with a clean record are selected.
3. Sex Offender Check: In addition to the criminal background check, we also perform a sex offender check on each guest. This check helps us identify if any guest has a history as a registered sex offender, allowing us to make informed decisions regarding their suitability for your property.
By combining these screening measures, Sojourn Properties aims to minimize risks and maintain a high standard of guest quality. We prioritize the safety and security of your property and strive to provide you with peace of mind throughout the guest selection process.
What kind of marketing and advertising do you do for my property?
At Sojourn Properties, we utilize a variety of marketing and advertising strategies to promote your property effectively. Our approach includes the following:
1. Online Listing Optimization: We optimize your property listing on platforms like Airbnb, VRBO, and other relevant booking websites. We ensure your listing stands out with attractive photos, compelling descriptions, and accurate amenities information.
2. Social Media Promotion: We leverage social media platforms like Facebook, Instagram, and Twitter to create awareness and generate interest in your property. Through targeted campaigns, we reach potential guests and showcase your property’s unique features and benefits.
3. Digital Advertising: We implement targeted digital advertising campaigns to expand the reach of your property. This may include paid search ads, display advertising, or remarketing techniques to capture the attention of potential guests actively searching for accommodations in your area.
4. Content Marketing: We create engaging and informative content about your property, the local area, and travel tips. This content is distributed through blog posts, email newsletters, and other relevant channels to attract and engage potential guests.
5. Channel Management: We manage your property’s presence across multiple booking platforms and ensure consistent and accurate information across all channels. This strategy maximizes exposure and ensures that your property reaches a broader audience.
6. Direct Booking Strategies: We implement strategies to encourage direct bookings, such as offering exclusive discounts or perks to guests who book directly through our website or contact our team.
Our goal is to optimize the visibility and reach of your property, attract quality guests, and generate bookings. Through online optimization, targeted advertising, and strategic marketing efforts, we maximize your property’s rental potential and overall success.
