Unexpected Guest Requests: Best Ways to Respond


If you talk to the grizzled property owners of the world, they might say that nothing shocks them anymore. Because every guest has their own lives, those personal preferences are inevitably going to bleed over into their vacation stays. However, for those who are new to the world of short-term rentals, you might be confused as to the best ways to respond. We’ll look at the best ways to talk to people, even when you’re thoroughly taken aback by what they’re asking for.

Be Thoughtful

The first thing you need to do with an unusual request is to take the request seriously. There are times when a request will be a joke, but it’s likely that most requests will be a sincere question from the guest. Instead of laughing it off or immediately saying no, take a beat to think about it and see if there’s a way to do it.

Charge Appropriately

There’s no need to rub in an extra fee to the guest, nor is there a need to inflate the charges because you either don’t want to take care of the request or you’re hoping to make some serious cash for the extra effort. If you truly don’t want to make the request happen at your property, politely decline. If you can make it happen, come up with a reasonable amount and then make it clear how much the guest will need to pay for the additional consideration.

Think of Solutions

There are plenty of property owners who will flat out refuse an unusual request. They won’t even consider compromises at any level. Admittedly, this isn’t a terrible tactic at times. Some guests will push and push until the whole situation becomes a mess. However, especially for new property owners, you might want to think about how you can meet the guest halfway.

Property Managers in Scottsdale, AZ

If you’re in need of Airbnb management in Scottsdale, AZ,Sojourn Properties LLC is here to help. Whether it’s getting a separate mattress for the primary bedroom or hosting the guest’s seven canaries in the second bedroom, the reality is that you’re going to have some unique things pop up along the way.