Little Touches Make a Big Impression With Airbnb Guests


Competition is tough for Airbnb hosts. There are more than 7 million properties available for rent through the hosting platform. One of the criteria that Airbnb travelers base their choices on the reviews from previous guests. Even a perfunctory look at posted reviews shows that, with Airbnb guests, little touches make a big impression.

More often than not, reviews cite the little extra touches as the reasons why they recommend a particular Airbnb property. The following are some little touches that you and your Airbnb property management company in Scottsdale, AZ can easily implement.

Create an Aesthetically Pleasing Environment

Airbnb guests may not expect the amenities of a 5-star hotel, but they often leave comments about added touches, such as an aesthetically pleasing environment.

Providing small touches, such as bottled waters, snacks, and local menus can go a long way. Invest in decorating tips like fresh flowers or essential oils to make your place look and smell more inviting.

Be Responsive

Often, a traveler will need to have a question answered before they feel comfortable making an Airbnb booking. Potential guests feel better when their questions are answered in a timely manner. Your Airbnb property management company in Scottsdale, AZ offers communications services 24/7, so your guests are always sure to receive accurate and timely communication.

Help with Local Attractions

Because Airbnb guests often come from areas outside of where the property is located, they appreciate help navigating the local scene. This includes everything from assistance in finding things to do, obtaining tickets, or even making telephone calls when traveling internationally.

An indexed binder placed in the property will help your guests help themselves. Include the basics, such as local numbers and names of local taxi services, the location of various groceries and shopping centers, as well as information about where to the find “the best of,” such as souvenirs, clothing, local produce, etc.

You may want to provide local menus, maps, and other amenities, such as favorite hiking trails or distances to local attractions.

Information About the Property

Finally, be sure to include helpful information, such as how to shut off the water in an emergency, where to deposit trash, and when the trash day is. Provide manuals on how to operate the appliances and similar, practical concerns.

Follow these tips to help yourself get great reviews on Airbnb. Remember, great reviews help you stand out among your competition on Airbnb. For assistance with these and other matters concerning your Airbnb in Scottsdale, AZ, please contact us today.